Customer Support
Concierge care that travels with your jewels.
Reach the Neetanshi Jewellers concierge desk by phone, WhatsApp, or email. Our team assists with sizing, deliveries, rental fittings, urgent alterations, certificates, and post-purchase support.
What to expect
Every request is tracked with a support reference so you can continue the same conversation across phone, WhatsApp, or email. Complex design or rental cases are escalated directly to the atelier team.
Within 15 mins
We log your request
Within 2 hrs
Stylist or CX expert responds
Within 24 hrs
Resolution or action plan shared
Need a quick link?
- Create a return or refund request
Upload receipts, photos and bank details securely.
- Track my order
Live shipment updates & invoice downloads.
- Rental fittings & concierge
Schedule trials, extensions or deposit updates.
Primary studio & operations
B902, Kamdhenu Oakland, Sector 10B, Ulwe – 410206
By appointment · Mon – Sat · 11 AM – 7 PM
Book an appointment via WhatsApp or call us for a same-day slot. Private bridal previews and trousseau building available.
Social media
DM us for styling drops, launch alerts & concierge slots.
Our social team sits next to the atelier, so every DM gets routed to the correct stylist or operations lead.