Answers to the most-loved questions from our community.

Ready-to-ship jewels dispatch in 24 hours from Bengaluru. Metro deliveries reach in 2-4 days, while tier-2 cities need 4-7 days. Rentals are delivered 48 hours prior to your event date.

Yes. Choose a preferred delivery window inside your order detail screen or WhatsApp the concierge desk. We will hold the parcel with our logistics partners and release it closer to your selected date.

Cash on delivery is offered for domestic orders under ₹75,000. Higher-value pieces require prepaid or partial advance payment for insurance purposes.

Fine jewellery purchases can be returned within 10 days of delivery if unworn and with tags intact. Rentals need to be returned within 24 hours of your booking end date.

Once the piece clears QC, refunds initiate within 24 hours. Wallet credits post immediately; bank transfers take 2-4 working days. Security deposits for rentals are refunded post QC as well.

Gold and diamond purchases enjoy lifetime exchange with 85% value credited towards your next design, provided the piece passes quality checks.

Each rental piece includes complimentary fit adjustments. Share your blouse size and preferred fitting in the notes, or book an in-studio trial for precise draping.

Yes, subject to availability. Contact concierge at least 48 hours prior to your return date and we will confirm the revised rental fee and pickup date.

We support credit/debit cards, UPI, net-banking, Razorpay EMI and bank transfers for high-ticket transactions. International cards are processed via Stripe.

Store in the provided anti-tarnish pouches. Avoid perfume, hairspray or water contact. After every wear, gently wipe with a soft muslin cloth before storing.